Business outcomes
Thus far we talked about the various technology-related measurements and metrics. Those become important because they directly or indirectly affect business outcomes. The common business drivers that enterprises focus on are as follows:
- Customer experience: Maintaining an optimally operating system improves customer experience. If the system is not performing well, it eventually affects the customer and adversely affects customer satisfaction.
- Regulatory compliance: Whether it is via traceability, audit logging, or security-related metrics, observability helps with meeting regulatory requirements. Through constant observance, the system must help maintain security and privacy standards.
- Risk mitigation: Continuous and automated observability can aid in identifying potential risks early and taking proactive mitigation measures. This would reduce the impacts of such risks, which could be expensive.
