Understanding Artificial Intelligence for IT Operation (AIOps)

One executive goal that started to pick up steam before the pandemic was automation. Automation goes beyond DevOps. It encompasses efforts to reduce manual tasks and improve resiliency. Prior to the pandemic, many companies were performing Proof of Concepts (PoCs) using multiple tools to determine where automation could occur and which toolsets provided adequate coverage. You learned about Ansible Automation in Chapter 14, Building Pipelines for API Connect.

Pre-pandemic many companies were getting organized and gathering feedback on automation experience. While not fully implemented across the enterprise, some silos were showing the benefits of automation, but automation maturity has not been achieved. Various reasons for not reaching velocity are the need for skilled resources, the presence of undefined processes, cultural barriers, and the limitation of only looking at operational activities. The pandemic changed...