Flow components
The flows in Connect are created by stringing together several flow components to create your call center feel. AWS has broken these flow components down into five categories. We will cover each of these categories as well as all the components in each. Where applicable, I will include some examples of where and when you might use a particular component. The five categories that we are going to cover are as follows:
- Interactions
- Settings
- Branch
- Integrate
- Terminate/transfer
For each of the components, we will cover what the component does and what its output paths are. The output paths are what you will use to connect your components to create a flow. Moving from one component to the next one changes based on the outputs and inputs of each.
Interactions
The interactions grouping is used to interface with the customer on the phone or chat window. It is used to either deliver or extract information from the customer. You will use these...
