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UiPath Administration and Support Guide

You're reading from   UiPath Administration and Support Guide Learn industry-standard practices for UiPath program support and administration activities

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Product type Paperback
Published in Sep 2022
Publisher Packt
ISBN-13 9781803239088
Length 286 pages
Edition 1st Edition
Tools
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Author (1):
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Arun Kumar Asokan Arun Kumar Asokan
Author Profile Icon Arun Kumar Asokan
Arun Kumar Asokan
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Toc

Table of Contents (15) Chapters Close

Preface 1. Part 1: UiPath Platform and Support Setup
2. Chapter 1: Understanding UiPath Platform Constructs and Setup FREE CHAPTER 3. Chapter 2: Defining UiPath Support Strategy, Framework, and Models 4. Chapter 3: Setting Up UiPath Support Enablers 5. Part 2: UiPath Administration, Support, DevOps, and Monitoring in Action
6. Chapter 4: UiPath Orchestrator Administration 7. Chapter 5: Robot Management and Common Support Activities 8. Chapter 6: DevOps in UiPath 9. Chapter 7: Monitoring and Reporting in UiPath 10. Part 3: UiPath Maintenance and Future Trends
11. Chapter 8: UiPath Maintenance and Upgrade 12. Chapter 9: UiPath Support – Advanced Topics and Future Trends 13. Index 14. Other Books You May Enjoy

UiPath Self Service support catalog

There is a recent trend of providing end users with features to get their requests addressed with self-service capabilities in the software application support domain. These new capabilities will not only improve customer experience but also reduce the time it takes for the support team to do the tasks. In ABC Insurance Corporation, a similar self-service catalog was hosted in an ITSM system, ServiceNow, where UiPath platform users and customers can get access to many of the support and monitoring services available on the ServiceNow site:

Figure 9.1 – Self Service catalog

Let’s try to understand how the self-service catalog was set up by ABC Insurance Corporation’s UiPath Support team. We will start by looking at the UiPath application services.

UiPath application services

In ABC Insurance Corporation, all the UiPath product licenses are managed by the UiPath administration team; hence, requests...

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