Application management
Application management is about changing existing applications, or solutions, in a structured way to solve errors, implement new functionality, or implement new rules and regulations. Creating new solutions is out of the scope of application management.
Changes that application management needs to realize come from demand management or directly from end users when demand management does not need to be involved (for example, errors that can easily be pinpointed and for which the fix has only local impact) or smaller organizations that haven't implemented demand management separately. Application management is on the supply side of IT and can be outsourced.
Examples of activities that are part of application management are:
Changing a financial application to support IBAN bank account numbers besides country-specific bank account numbers
Creating a new web page for the organization's website in the CMS application, or changing text labels of the HRM system
Correcting customer...
