Who this book is for

To make use of the content of this book, a basic prior knowledge of ServiceNow is expected. If you feel you do not have that knowledge, it is always possible to catch up on the basic requirements by quickly reading up on the major components at the ServiceNow wiki page (h t t p ://w i k i . s e r v i c e n o w . c o m /i n d e x . p h p ?t i t l e =M a i n _ P a g e #g s c . t a b =0). This covers the latest updates on ServiceNow Istanbul and future releases. This book provides an overview of the ITOM applications and setting up ITOM's  capabilities, using a quick and detailed guided setup. If you currently work with other toolsets, this book also gives you an idea of how ITOM is handled in ServiceNow.