Packt+ | Advance your knowledge in tech

0

Explore Products

Best Sellers

New Releases

Books

Videos

Audiobooks

Free Learning

ServiceNow: Building Powerful Workflows

You're reading from ServiceNow: Building Powerful Workflows Automating IT Service Management

Product type Course

Published in Aug 2017

Publisher Packt

ISBN-13 9781788628730

Length 1330 pages

Edition 1st Edition

Languages

JavaScript

Tools

ServiceNow

Concepts

IT Service Management

Authors (3):

Tim Woodruff

Martin Wood

Ashish Rudra Srivastava

View More author details

Table of Contents (39) Chapters

Title Page

Credits

Preface

1. Module 1 FREE CHAPTER

Learning ServiceNow

2. The Interface

3. Lists and Forms

4. UI Customization

5. Understanding Data and Relationships

6. Tasks and Workflows

7. UI and Data Policies

8. User Administration and Security

9. Introduction to Scripting

10. The Server-side Glide API

11. The Client-side Glide API

12. Server-side Scripting

13. Client-side Scripting

14. Debugging

15. Pro Tips

16. Module 2

ServiceNow Cookbook

17. Getting Started with Service-Now

18. Performing Core Configuration and Management Tasks

19. Building Data-Driven Application

20. Configuring Alerts and Notifications

21. Building and Configuring Reports

22. Creating and Configuring Workflow Activities

23. Auditing and Diagnosing Service-Now

24. Module 3

Mastering ServiceNow

25. ServiceNow Foundations

26. Developing Custom Applications

27. Server-Side Control

28. Client-Side Interaction

29. Getting Things Done with Tasks

30. Events, Notifications, and Reporting

31. Exchanging Data – Import Sets, Web Services, and other Integrations

32. Securing Applications and Data

33. Diagnosing ServiceNow – Knowing What Is Going On

34. Packaging with Applications, Update Sets, and Upgrades

35. Making ServiceNow Beautiful with Service Portal and Custom Interfaces

36. Bibliography

Chapter 15. Pro Tips

In our final chapter, we'd like to leave you with some Pro Tips. This chapter will contain an assortment of many of the best tips from elsewhere in this book, as well as many new tips from the ServiceNow and IT Service Management industry experts.

The rest of the chapter is locked

Register for a free Packt account to unlock a world of extra content!

A free Packt account unlocks extra newsletters, articles, discounted offers, and much more. Start advancing your knowledge today.

Unlock this book and the full library FREE for 7 days

Get unlimited access to 7000+ expert-authored eBooks and videos courses covering every tech area you can think of

Start free trial

Renews at €18.99/month. Cancel anytime

Authors (3)

Ashish Rudra Srivastava

Ashish Rudra Srivastava

Ashish Rudra Srivastava is an ITIL and ServiceNow Certified Professional who has assisted multiple global organizations in ITSM, CRM, BPM, and Infrastructure management implementations and solution delivery. He works as a ServiceNow consultant, developer, and trainer and has trained numerous industry professionals in ITSM tools such as ServiceNow, BMC Remedy, and JIRA in the administration, development, and implementation arenas. He is a strategic partner to clients in the insurance and banking domains.

See other products by Ashish Rudra Srivastava

Martin Wood

Martin Wood

Martin Wood has spent almost 10 years spreading the word about ServiceNow. He has been lucky enough to see the company and platform grow from the very start, beginning as one of the earliest customers in 2008, when he built one of the first custom applications. He enjoyed the experience so much that he joined the company in 2009. There onwards, he worked with a variety of clients, from blue-chip enterprises to SMEs, helping them harness the power that the platform brings. More recently, he has taken that experience and used it to shape the latest services and products that ServiceNow creates. Martin has always been passionate about helping people make informed decisions, whether that is at the ServiceNow user conference, or over a pint in a pub. Martin lives in the beautiful Berkshire countryside in the UK with his wife Sarah. They both love exploring the world and enjoying good foodand great wine!

See other products by Martin Wood

Tim Woodruff

Tim Woodruff

Tim Woodruff is a ServiceNow architect and developer who has spent his entire adult life working in IT systems and development, with over a decade of experience in both. Tim has written several books on ServiceNow, and runs a ServiceNow development blog called SN Pro Tips. Tim writes ServiceNow apps which he gives away through his development blog. When he's not working, Tim can be found researching obscure and arcane programming trivia and studying physics. You can fi nd Tim on Twitter at @TheTimWoodruff.

See other products by Tim Woodruff

Personalised recommendations for you

Based on your interests and search pattern

Mastering PowerShell Scripting

Mastering PowerShell Scripting

PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.

May 2024 27h 32m

Network Automation with Nautobot

Network Automation with Nautobot

This book will help you understand why a network source of truth is needed for long-term network automation success, which will in turn save you hundreds of hours in deploying and integrating Nautobot into network automation.

May 2024 27h 12m

NGINX HTTP Server

NGINX HTTP Server

Explore the power of NGINX with this guide covering an array of essential practical topics, including securing your infrastructure with automatic TLS certificates, placing NGINX in front of your existing applications, and much more.

May 2024 8h 44m

Mastering Azure Virtual Desktop

Mastering Azure Virtual Desktop

This updated edition will help you plan an Azure Virtual Desktop Architecture, implement its infrastructure, and manage its access and security. With content aligned with the exam objectives, it'll help you ace the Microsoft AZ-140 exam.

Jul 2024 23h 56m

Learn Ansible will teach you how to write Ansible Playbooks for deploying simple apps. This updated edition covers the latest Ansible features, helping you confidently implement Ansible in your daily workflows.

May 2024 13h 48m

HashiCorp Terraform Associate (003) Exam Guide

HashiCorp Terraform Associate (003) Exam Guide

This book will help you explore HashiCorp Terraform and prepare for Associate (003) certification, from understanding core concepts to advanced modules. You'll gain hands-on expertise, troubleshoot with confidence, and more.

May 2024 11h 28m

Kubernetes – An Enterprise Guide

Kubernetes – An Enterprise Guide

Navigate the complexities of Kubernetes and fully leverage its capabilities for enterprise applications. This edition dives into advanced deployments, groundbreaking techniques, and insights that will elevate your skills and redefine your expertise.

Aug 2024 22h 44m

Atlassian DevOps Toolchain Cookbook

Atlassian DevOps Toolchain Cookbook

Master setting up a DevOps toolchain using Atlassian tools and Open DevOps as a framework with this recipe-driven guide to automated testing, integration, deployment, observability, and incident management for streamlining development processes.

Jul 2024 16h 48m

AWS Certified Developer Associate Certification and Beyond

AWS Certified Developer Associate Certification and Beyond

This is your guide to passing the challenging AWS Certified Developer – Associate certification exam and setting yourself up for a rewarding career. Through a sample project, it explains how to design, architect, and implement applications on AWS.

Jul 2024 23h 40m

Implementing GitOps with Kubernetes

Implementing GitOps with Kubernetes

This book provides step-by-step tutorials and hands-on examples for effectively implementing GitOps practices in your Kubernetes deployments. You'll learn how to automate, monitor, and secure your infrastructure for efficient application delivery.

Aug 2024 14h 48m