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SAP BusinessObjects Reporting Cookbook
SAP BusinessObjects Reporting Cookbook

SAP BusinessObjects Reporting Cookbook: Over 80 recipes to help you build, customize, and distribute reports using SAP BusinessObjects

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SAP BusinessObjects Reporting Cookbook

Chapter 1. Working with the BI Launch Pad

In this chapter, we will cover the following recipes:

  • Connecting to the BI launch pad
  • Navigating within the BI launch pad
  • Using the BI launch pad toolbars
  • Adjusting the preferences
  • Searching documents
  • Launching applications
  • The report menu functionality
  • Working with different objects of the BI launch pad

Introduction

SAP BusinessObjects BI Platform is a worldwide leading BI platform that enables organizations and enterprises to improve their entire way of working by getting better business decisions and insights about each and every aspect of the organization's business processes, whether it's sales goals that require tracking, chain management, billing, revenue from sales of products, amount that the organization spends on salaries, measuring net profit, and so on.

In the 21st century—an era of mass data explosion and information that can be pulled from an endless list of data sources, which can be found in social networks, files, multiple databases, and unstructured data—we can say for sure that an organization without a solid BI platform will find it very hard to manage its resources, respond to the rapidly changing financial reality, or even fail to perform common and simple tasks such as reporting to its customers.

The BI launch pad (formerly known as InfoView) is the BI web portal of the SAP BusinessObjects Business Intelligence (BI) platform.

The BI launch pad is the core of the entire SAP BusinessObjects platform since it unifies the following two main aspects of the organizational BI layer:

  • The BI content is stored here. The content includes reports that are created by the different types of SAP BusinessObjects applications and are published to the BI launch pad environment.
  • Through the BI launch pad, we can launch various types of SAP BusinessObjects BI applications that are suited for the different tasks of data manipulation, whether it's a simple reporting and analysis report, a fancy dashboard, or a pivot table slicing an OLAP cube.

As a web environment, the BI launch pad can be accessed using a web browser such as Internet Explorer or Google Chrome through a local site that can also be accessed from outside the organization like any other website.

The BI content can also be easily accessed from mobile devices and tablets.

The BI launch pad environment supports various login methods such as Windows Active directory, SAP login, LDAP, and SAP BusinessObjects enterprise, which enables organizations to integrate their existing login method with the BI portal and client applications as well. The entire BI content is secured. Only users with the appropriate rights can access reports; this is one of the most important aspects of the BI environment as reports may display sensitive data such as sales figures, salaries, and data that should be secured like credit card numbers.

The data in the database can be secured as well by what is known as row level security, enabling common data security scenarios such as region managers viewing the sales per region report to retrieve only the relevant data for the region manager.

The rights for the BusinessObjects applications are secured as well, and we will usefully come across the following two main user types:

  • Report builders: Users who can create new reports and use most of the report functionality such as slice and dice, sorting, and performing calculations and drilling
  • Report viewers: Business users who mainly refresh exiting reports and use thin report functionality, mainly focusing on getting the most updated results and analyzing the data

The main and core functionalities of the BI launch pad are:

  • Creating and modifying reports
  • Rich report functionality
  • Analysis and drill tools
  • Sharing corporate and personal reports such as documents, dashboards, and exploration views
  • Scheduling reports to e-mail, inbox, file folders, and FTP
  • Reports that can be saved to Excel, PDF, CSV, Word, and HTML formats

Since data can be defined and analyzed in many different ways and there are different requirements on how to pull and display the data, the SAP BusinessObjects BI platform supplies various different BI tools that are categorized according to the following data requirements:

  • Reporting: This is the main BI tool in almost every enterprise aiming to establish a self service BI approach. It enables non-IT users to build their own reports, ad hoc querying, and reporting based on various data sources. Under the SAP BI suite, we can find Web Intelligence, which is the core BI product and our book reporting tool, and also Crystal Reports, which enables you to create highly formatted reports.
  • Dashboards: This is for creating beautiful and visualized interactive dashboards that can display monitored data, KPIs, and mainly aggregative data for the executive board and top managers. Here, we can find the Dashboard Design and Design Studio dashboarding tools; both are covered in separate books.
  • Analytics: Although there are many tools that can be found under this category, I will focus on two of them that can also be launched from the BI launch pad: SAP BusinessObjects Explorer and SAP BusinessObjects Analysis. While the second tool mainly focuses on analyzing OLAP cubes such as BW, HANA, Essbase, Analysis Services, and other OLAP sources, by using traditional OLAP mutlidimensional slicing and dicing, the first tool enables data exploration by using simple search engines and getting highly visualized answers that also support geographical presentations (maps).

Almost every enterprise is combined with different audiences and different data structures that need to be analyzed in different ways supported by a specific functionality; this answers why we will usually come across at least one BI tool, either web-based or a client one.

This book focuses on the Web Intelligence BI tool, which I call the bread and butter of every BI environment.

Connecting to the BI launch pad

Our first practical step will be to log in to the BI launch pad environment using the common Internet Explorer web browser.

Getting ready

We want to access the BI launch pad and view which reports are displayed in our main home screen window.

How to do it...

Open a web browser that is installed on your computer and type the SAP BI4 server URL in the address bar.

Usually, the server URL is http://ServerName:8080/BOE/BI.

On the login page that will appear, we will choose the authentication type Enterprise, as shown in the following screenshot, and enter our username and password that are usually supplied by the SAP BI4 administrator:

How to do it...

After successful login, we will reach the main home screen, which by default displays four main report areas, an application launch bar, and a main home tab.

There is also a general top-right toolbar that enables options such as Log Off, Preferences, search, and running applications, as shown in the following screenshot:

How to do it...

How it works...

The BI launch pad is a web application being run and hosted on the SAP BI4 server, and it functions as a website that can be accessed through a web browser, allowing the users and the organization to access their BI content using the Internet.

This setup requires configuration at the server side, IT, and security within the organization, but is considered a basic practice that leverages the launch pad accessibility and usability.

Tip

You can bookmark the BI launch pad web address in your browser favorites.

There's more...

The login screen and the home screen can be customized and can be changed so that the look and feel will fit the organizational format and logo as well as the user requirements by using the customization kit.

See also

  • For further information on how to customize the home screen, refer to the Adjusting the preferences recipe and also Chapter 13, Working with BI Workspaces

Navigating within the BI launch pad

The BI launch pad main screen is tab-oriented just like in any Internet browser. The main screen centralizes the most important and relevant views for the user.

Getting ready

We want to navigate from the main home screen and explore the other options as well as understand the main screen options.

The Home tab is the default tab. This screen is divided into the following five major parts and another report navigation tab:

  • My Recently Viewed Documents: This shows the user their last viewed reports
  • Messages In My Inbox: This shows the reports that have been sent to the user by other users or by scheduling jobs
  • My Recently Run Documents: This shows which reports were last run by the user, as shown in the following screenshot:
    Getting ready
  • Unread Alerts: This shows alerts relating to specific trigger results in Crystal Reports
  • My Applications: This is located at the right-hand side of the main screen, as shown in the following screenshot, and can launch various types of BI tools and special launch pad objects:
    Getting ready

How to do it...

By clicking on any report name in any one of the report subareas, the relevant report will open and display its data. The relevancy of the data in the report is dependent on the date and time the report was refreshed and saved. For example, we can open a report that ran on yesterday's data three days ago.

The Documents tab presents the user-personal folder, inbox, and other personal objects such as alerts and subscribed alerts, as shown in the following screenshot.

The main folder is the personal folder where the user can watch all their private reports.

How to do it...

Under the user-private objects, there is an accordion menu that can direct us to the public folder view.

In Public Folders, we will be able to view, depending on the user's security, the organizational/company report tree structure.

In the public folder, all kinds of reports are kept and are ready to be used by the various types of users. This folder also has a structure that corresponds to the departmental divisions of the organization.

Here, the user can simply navigate to the relevant folders that they use, as shown in the following screenshot:

How to do it...

How it works...

The BI launch pad also enables simple file-folder navigation, allowing the user to switch between their personal data and views and the public and corporate reports, which are organized in a folder structure.

Tip

The public folder structure is organized by data areas, the organizational department structure, the type of data, or any other logical grouping that makes sense.

See also

  • For information on searching, refer to the Searching documents recipe
  • For information on how to work with different applications, refer to the Launching applications recipe and Chapter 2, Creating New Queries

Using the BI launch pad toolbars

When we switch to the Documents tab, we will be able to see a toolbar located at the top-left of the screen. This toolbar is used for general functionality that can be applied to the reports and objects hosted in the BI launch pad, as shown in the following screenshot:

Using the BI launch pad toolbars

This toolbar enables us to perform basic functionalities that will help us to easily manage the reports by using the following options:

  • View: This enables the user to view a marked report and get the report properties (location, report description, and created and last modified dates)
  • New: This enables the user to build a new folder under the private folder or under the public folder tree, adding a local Crystal Report and office files and building a new publication (a scheduled report job) and a hyperlink.

The following options are available from the toolbar only if a report is marked:

  • Organize: This cuts, copies, creates shortcuts, and deletes the report
  • Send: This sends the report to another user or group inbox
  • More Actions: This modifies the report, schedules the report, creates a link to the report, and also adds the report to a category

How to do it...

We can use the BI launch pad toolbars by performing the following steps:

  1. We will mark a specific report in one of the public folders. Click on the Organize button and choose Copy, as shown in the following screenshot:
    How to do it...
  2. Go to your private folder and click on it. Go to the toolbar, click on Organize, and choose Paste, as shown in the following screenshot:
    How to do it...

    The report has been copied.

    Tip

    Copy is probably the most common action ever in any application we have worked with, but on the other hand, a quite painful one as business users can copy and paste reports to multiple destinations, sometimes for the wrong reasons, causing report inflation and multiple copies of the report. Is it because of a slight change in the report or because you require another version for scheduling? It's best to consult your SAP BI administrator.

How it works...

The availability of the toolbar is based on marking the relevant object; once we do that and mark, for example, a report, the main toolbar becomes fully available.

See also

  • For information on working with scheduled jobs, hyperlinks, and other options, refer to the Working with different objects of the BI launch pad recipe

Adjusting the preferences

The preferences are a set of options that can adjust and configure the BI launch pad default environment's behavior. We can find among the preferences options that can change the user password, define a new look and feel for the Home tab, or even create shortcuts for a preferred public or private folder.

How to do it...

The Preferences button is located in the BI launch pad main bar, as shown in the following screenshot:

How to do it...

By clicking on the Preferences button, a new screen will appear, structured from the following seven main categories:

  • General: In this tab, the user can adjust the look and feel of the Home and Document tabs, for example, the Document tab can be adjusted in a way that every time the user switches to this tab, a specific public folder that they mainly work with will immediately show its content, as shown in the following screenshot:
    How to do it...

    In the next frame, the user can adjust the columns that will appear in the Report list view:

    How to do it...

    The last option in the general category is adjusting the working mode of the Internet browser with the reports. Another option is fixing the number of reports per page, as shown in the following screenshot:

    How to do it...
  • Change Password: In this category, the user can change their password:
    How to do it...
  • Locales and Time Zone: In this category, the user can adjust the product, language, and time zone locales. These definitions are mainly important to maintain the local conventions of date, numbers, and time that will be applied on the viewed objects such as reports, object names, and descriptions, as shown:
    How to do it...
  • Analysis edition for OLAP: This defines the connections to OLAP analysis that will be used to create new workspaces.
  • Web Intelligence: This category sets several important options. The View and Modify options can be adjusted to thin or rich functionality, but are also fitted to non-Java environments.

    If Java runtime is installed and ran through the web browser, then choosing Rich Client Application would be the preferred view and will modify the options to enhance the Web Intelligence functionality.

    How to do it...

    The Select a default Universe option enables the user to set a default universe for new report creation.

    Drill Options control which drill options will take effect:

    • Prompt when drill requires additional data: In case the drill results in fetching another query, the user will get a prompt notification before the query will run again
    • Synchronize drill on report blocks: Drill will be applied on all report blocks (tables, charts, and so on)
    • Hide Drill toolbar on startup: The drill bar will be hidden when starting a new drill
    • Start a drill session: This will start the drill on a current or new report
      How to do it...
    • Select a priority for saving to MS Excel: This sets the format options of a Web Intelligence document when scheduled and the report output is saved as an Excel file:
    How to do it...
  • BI workspaces: In this category, a workspace's style and grid can be adjusted, as shown in the following screenshot:
    How to do it...
  • Crystal Reports: This category sets the viewing options for crystal reports.

How it works...

The preferences control the basic settings of the view options, the BI launch pad's look and feel, and enable the user to configure the main screens and panels for their way of working.

See also

  • For information on working with the drill options, refer to the Scope of analysis recipe of Chapter 2, Creating New Queries, and Chapter 11, Using Drill

Searching documents

Searching across the BI launch pad not only enables us to find reports without knowing their location or entire name, but also enables us to look for reports that are using a specific object or even specific data.

Getting ready

We are looking for a report that relates to the sales revenue.

How to do it...

Using the search engine on the top-left bar, we will enter the search words sales revenue.

The results will be presented in a list of relevant objects that correspond to the search results as well as categorized search results in the left panel, such as by type of the report, folder location, and objects, as shown in the following screenshot:

How to do it...

How it works...

All the objects in the BI launch pad are being indexed, and as a consequence, this allows the user to search reports not just by the report name, but also by the data inside the reports.

There's more...

The search results can be expanded by clicking on the bottom option Show More Filters.

Tip

To expand the report search options, you can add keywords and description to the report properties by right-clicking on the report.

Launching applications

The BI launch pad hosts various reporting and analysis tools, and each one serves a different purpose.

In the Applications launch bar, we can find six different applications. The following options are available from the toolbar only if a report is marked:

  • Module: This is a module created to be used and embedded in BI Workspaces
  • Analysis edition for OLAP: This can access OLAP cubes from SAP BW and non-SAP data sources such as MS Analysis
  • Crystal Reports: This is a client reporting tool with enhanced formatting capabilities
  • BI Workspaces: This creates a BI workspace and can present different reports and BI launch pad parts in one screen
  • Web Intelligence: This is the main reporting and analysis tool
  • Explorer: This is a search and navigation tool that can find answers to user business questions
  • BEx Web Applications: These can be accessed from the BI launch pad once created in the BW environment

We distinguish between two types of applications by their way of launch:

  • Applications that run through the BI launch pad environment tab and don't require any extra installation (BEx Web Applications, Module, BI Workspaces, Explorer, and Web Intelligence)
  • Applications that require local client installation and only supply quick and centralized access to those applications that will be opened locally on the user's machine (currently only Crystal Reports)

As we discussed in the Introduction section, the set of different reporting tools handles different aspects of data as well as different functional requirements, for example, an interactive report versus a data presentation that doesn't require drilling or analysis.

As a prerequisite for the successful running of the different web applications, a Java runtime environment is required to be installed on the user's machine or terminal; the installation part of Java is usually done by IT, but can also be downloaded manually by the user the first time they launch an application that uses Java.

To get the exact information about which Java versions are supported by which web browser, you can refer to this official guide at SAP BusinessObjects BI Platform 4.1 Supported Platforms (PAM) at http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/507d3365-009b-3010-04b0-e5abc8f00c91?QuickLink=index&overridelayout=true&58879706677981.

Getting ready

In order to create a report using Web Intelligence, we will launch the appropriate application from the home screen and the right-hand side application launch bar, as shown in the following screenshot:

Getting ready

How to do it...

By clicking on the Web Intelligence icon, the Java runtime message will pop up first asking us to enable this application to run.

Once this application is approved, the message won't reoccur and we will be able to launch Web Intelligence and other applications that are using the Java runtime without the following intermediate stage:

How to do it...

The Java runtime activates an applet that enables rich functionality while working with Web Intelligence reports. This option can be configured by changing it in the Web Intelligence category. In order to get a better understanding of what are the differences in terms of functionality between Java and the HTML panel, I suggest you to read: http://scn.sap.com/community/businessobjects-web-intelligence/blog/2013/12/16/feature-differences-between-the-web-intelligence-clients-bi41-sp02. Now, the report interface will be launched and will be ready for the next step of creating the Web Intelligence report, as shown in the following screenshot:

How to do it...

Tip

You can also launch applications while viewing a report or from the Documents tab by using the Applications button on the top main toolbar.

How it works...

The BI launch pad can access all the report applications from one main toolbar.

The main idea behind the application toolbar is that although you have different types of reporting and analysis tools, you can launch them from one centralized place.

Working with the application launch, we can choose which tools we want to operate and address the relevant type of business question as well as its functional requirements.

There's more...

The question of which application the organization and the business users should adopt is one of the main questions in Business Intelligence technologies in general, and can easily fill an entire book.

For further reading on this matter, I recommend reading the official SAP article regarding choosing the right SAP BusinessObjects BI client at http://scn.sap.com/docs/DOC-38981, or just search Which BI tool + SAP BI4 on Google.

The report menu functionality

Another way to interact with the report functionality and other different objects in the folders is by using the right-click menu.

The functions that can be found in the right-click menu are equivalent to the BI launch pad left-hand side toolbar.

Getting ready

We want to explore the right-hand speed menu options, and by right-clicking on any Web Intelligence instance, we will get the following menu:

Getting ready

The report menu has the following options:

  • View: This can be used to view the report results
  • View Last Instance: This can be used to view the last report scheduled result
  • Properties: This can be used to view and edit the report properties such as report name, keywords, and description
  • Modify: This switches to edit mode of the report
  • Schedule: This schedules the report by time and destination
  • History: This is used for viewing the report schedule history
  • Categories: This is used for attaching the report to a category
  • Document Link: This creates a link to a specific report
  • New: This is used for creating a new folder, publication (an advanced schedule), hyperlink, or a local file (crystal or office files upload)
  • Organize: The following are the options available under Organize:
    • Create Shortcut In My Favorites: This creates a shortcut in the user's favorite folder
    • Cut: This cuts the report
    • Copy: This copies the report
    • Copy Shortcut: This copies the shortcut to a specific destination
    • Delete: This deletes the report
  • Send: This sends the report to a user's inbox

How to do it...

In order to view a report's schedule history, right-click on the report name. Go to the History option. In the next screen, we can view the report's history data, as shown in the following screenshot:

How to do it...

How it works...

As we have seen, the right-click menu simply enables us the same functionality as in the main toolbar by speeding up the basic functions that can be applied on a report.

See also

  • For further information on how to schedule reports, refer to Chapter 12, Scheduling Reports

Working with different objects of the BI launch pad

Working with objects in the BI launch pad can be categorized into two main types:

  • Reports: Working with the different types of reports created by the various BI applications such as Web Intelligence, Crystal Report, Analysis, and Explorer
  • Non-report objects or simply BI launch pad objects: Publications (advanced schedule objects), hyperlinks, folders, categories, and local files are used mainly for organizing objects, scheduling, and adding external files such as office files

Getting ready

We want to understand the basic difference between folders and categories.

Folders and categories are both used for report organizing and grouping, while folders can be seen as the physical layer that actually contains the files, and categories are the logical layer enabling report navigation and can be seen as a pointer to a folder.

The basic idea behind categories is that this structure supports multiple locations by using one report file.

The system administrator can give permissions to a folder while organizing the reports in a totally different category structure.

How to do it...

We want to add one of the reports to a category. We will right-click on one of our reports and choose Categories, as shown in the following screenshot:

How to do it...

In the next screen, we will chose the category that we want to add the report to:

How to do it...

After adding the report to the category, we can navigate to the report and confirm that the report is there, as shown in the following screenshot:

How to do it...

How it works...

As we have seen, the BI launch pad is the heart of the SAP BI environment that contains all kinds of different objects: report file types, scheduled objects, hyperlinks, and other type of objects.

All the objects can be organized in a folder structure and can be grouped in a category structure as well.

Once we have the basic structure of the report's folders, we can allow users from the entire organization to access, share, send, edit, and create reports in one secured and easily accessed environment.

By enabling different types of objects to be hosted at the same environment, the organization can adopt a centralized approach towards its BI content, and can manage and run the reports, automatic scheduled jobs, users, and other standard repository objects that can be accessed through workstations, laptops, mobile devices, and tablets.

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Description

If you are a business analyst, BI developer, or an IT professional who wants to learn the A to Z of how to work with Web Intelligence reporting tools and different types of data, then this book is for you. The only thing you need is a basic understanding of what Business Intelligence is and data concepts.

What you will learn

  • Master advanced report building techniques using SAP BusinessObjects
  • Discover tools to work efficiently in a BI environment
  • Learn using real scenarios, varied examples, and systematic execution of the solutions
  • Build variables and formulas to enhance the report calculation functionality such as ifthen statements
  • Use drilldown and drillthrough tasks to perform detailed analysis
  • Filter data using simple and advanced filters and advanced features such as input controls
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Publication date : Aug 26, 2014
Length: 380 pages
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ISBN-13 : 9781782172437
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Table of Contents

15 Chapters
1. Working with the BI Launch Pad Chevron down icon Chevron up icon
2. Creating New Queries Chevron down icon Chevron up icon
3. Working Inside the Report Chevron down icon Chevron up icon
4. Working with Tables Chevron down icon Chevron up icon
5. Working with Charts Chevron down icon Chevron up icon
6. Formatting Reports Chevron down icon Chevron up icon
7. Filtering the Report Data Chevron down icon Chevron up icon
8. Merging Data Chevron down icon Chevron up icon
9. Using Formulas and Variables Chevron down icon Chevron up icon
10. Using Hyperlinks Chevron down icon Chevron up icon
11. Using Drill Chevron down icon Chevron up icon
12. Scheduling Reports Chevron down icon Chevron up icon
13. Working with BI Workspaces Chevron down icon Chevron up icon
14. Web Intelligence Rich Client Chevron down icon Chevron up icon
Index Chevron down icon Chevron up icon

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KElyse Dec 13, 2016
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Perfect even for someone that has a little experience.
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Ritam Das May 01, 2016
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Learning the SAP BO Reporting. I can recommend this book
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AS Jan 18, 2015
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I love this book because it puts a strong focus on SAP BusinessObjects Web Intelligence. And let's be honest, Web Intelligence is the swiss army knife of the SAP BI Platform reporting package. That being the case, there aren't that many books out there that go into depths with Web Intelligence, but this one does. There are over 80 recipes for calculations and formulas that can be done with SAP Web Intelligence. This is a step-by-step book and can be put into action right away. Make this book part of your collection right away.
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Demik Oct 05, 2020
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Very informative book. Arrived on time and in great condition.
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Faisal Zeeshan Sep 25, 2015
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Love this book, Yoav covered all the aspects in detailed with clear explanations. PACKT publishing books are generally great, this book is excellent.
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Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela
What is custom duty/charge? Chevron down icon Chevron up icon

Customs duty are charges levied on goods when they cross international borders. It is a tax that is imposed on imported goods. These duties are charged by special authorities and bodies created by local governments and are meant to protect local industries, economies, and businesses.

Do I have to pay customs charges for the print book order? Chevron down icon Chevron up icon

The orders shipped to the countries that are listed under EU27 will not bear custom charges. They are paid by Packt as part of the order.

List of EU27 countries: www.gov.uk/eu-eea:

A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

How do I know my custom duty charges? Chevron down icon Chevron up icon

The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

  • If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
  • Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.
How can I cancel my order? Chevron down icon Chevron up icon

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact customercare@packt.com with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at customercare@packt.com using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy? Chevron down icon Chevron up icon

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on customercare@packt.com with the order number and issue details as explained below:

  1. If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on customercare@packt.com within one hour of placing the order and we will replace/refund you the item cost.
  2. Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on customercare@packt.com who will be able to resolve this issue for you.
  3. You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
  4. Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
  5. If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
  6. Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on customercare@packt.com within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged? Chevron down icon Chevron up icon

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use? Chevron down icon Chevron up icon

You can pay with the following card types:

  1. Visa Debit
  2. Visa Credit
  3. MasterCard
  4. PayPal
What is the delivery time and cost of print books? Chevron down icon Chevron up icon

Shipping Details

USA:

'

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela