Search icon CANCEL
Subscription
0
Cart icon
Your Cart (0 item)
Close icon
You have no products in your basket yet
Arrow left icon
Explore Products
Best Sellers
New Releases
Books
Videos
Audiobooks
Learning Hub
Conferences
Free Learning
Arrow right icon
Arrow up icon
GO TO TOP
Redmine Cookbook

You're reading from   Redmine Cookbook Over 80 hands-on recipes to improve your skills in project management, team management, process improvement, and Redmine administration

Arrow left icon
Product type Paperback
Published in Feb 2016
Publisher Packt
ISBN-13 9781785286131
Length 322 pages
Edition 1st Edition
Tools
Arrow right icon
Author (1):
Arrow left icon
Aleksandar Pavic Aleksandar Pavic
Author Profile Icon Aleksandar Pavic
Aleksandar Pavic
Arrow right icon
View More author details
Toc

Table of Contents (12) Chapters Close

Preface 1. Installing and Running Redmine 2. Customizing Redmine FREE CHAPTER 3. Project Management with Redmine 4. Improving Team Performance 5. Regular and Planned Maintenance 6. Performance and System Tuning 7. Integrating Redmine with Other Software 8. Getting the Most Out of Scripts and Plugins 9. Troubleshooting 10. Making the Most of Redmine Index

Redmine as a Helpdesk with auto-responder

A typical Helpdesk can effectively perform several functions. It provides a single (or multiple) point of contact for users to gain assistance in troubleshooting, get answers to questions, and solve known problems. A Helpdesk generally manages its requests through the use of software, such as issue tracking systems. These systems often involve the use of a bug tracker. A tracker allows the Helpdesk to track and sort user requests with the help of a unique number, and it can frequently classify problems by user, computer program, or custom-defined categories. There are many software products available to support the Helpdesk function. Some target the enterprise-level Helpdesk and some target departmental needs.

Redmine can also be used as a Helpdesk application, out of the box, and due to its flexibility in nature, it can serve one or several functions of a standard web-based Helpdesk. It can be used as a Helpdesk app standalone or as a separate project...

lock icon The rest of the chapter is locked
Register for a free Packt account to unlock a world of extra content!
A free Packt account unlocks extra newsletters, articles, discounted offers, and much more. Start advancing your knowledge today.
Unlock this book and the full library FREE for 7 days
Get unlimited access to 7000+ expert-authored eBooks and videos courses covering every tech area you can think of
Renews at $19.99/month. Cancel anytime
Banner background image