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You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

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Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes FREE CHAPTER

2. Personalizing SCSM 2016 Administration

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Filling in all related Activity Descriptions with Descriptions from parent Change Requests

It could be very helpful to have the description of the parent Change Request in every related Activity (especially the Review and Manual Activities).

One use where this can be helpful is the notification of Reviewers and Implementers by mail with the details in the Change Record description.

To solve this requirement a PowerShell script can be used to write the content of the Description filed of a parent Change Record in every Description field of a related Activity.

Getting ready

A Change Request must be submitted in SCSM 2016 before we start. The required steps to create a Change Request are described in the recipe Working with Change Requests and Release Records in this chapter. We need the ID of the created Change Request, in our example it is "CR575". If you like to run the PowerShell script remotely (not on the SCSM 2016 management server), we need the name of the SCSM 2016 management server as...