Discovering the business and its needs

The discovery phase is an opportunity to collect information about a project. It provides an early glimpse of the key project risks and the best route to help a business achieve its goals. Reviewing publicly available information about the customer will help the delivery team prepare for the discovery sessions and set the scene for the implementation.

Pre-discovery research

Organizations tend to have a wealth of information publicly available. Pre-discovery research sets the delivery team one step ahead during the discovery phase. This preview of the organization’s products, services, locations, and public sentiment will make the upcoming discovery sessions more productive. The delivery team will be prepared with the right questions to get the information needed to build a picture of the organization’s goals and the best way to achieve them.

Solution architects and pre-sales team members use the information readily available...