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Mastering ServiceNow

You're reading from   Mastering ServiceNow Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version

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Product type Paperback
Published in Oct 2016
Publisher Packt
ISBN-13 9781786465955
Length 656 pages
Edition 2nd Edition
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Author (1):
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Martin Wood Martin Wood
Author Profile Icon Martin Wood
Martin Wood
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Table of Contents (12) Chapters Close

Preface 1. ServiceNow Foundations 2. Developing Custom Applications FREE CHAPTER 3. Server-Side Control 4. Client-Side Interaction 5. Getting Things Done with Tasks 6. Events, Notifications, and Reporting 7. Exchanging Data – Import Sets, Web Services, and other Integrations 8. Securing Applications and Data 9. Diagnosing ServiceNow – Knowing What Is Going On 10. Packaging with Applications, Update Sets, and Upgrades 11. Making ServiceNow Beautiful with Service Portal and Custom Interfaces

Finding slow database transactions


The transaction log shows an aggregated performance metric for how long the database is involved. So, how will you know whether the database is struggling for a particular query or whether your reports and lists have inappropriate filters? The Slow Query log gives you valuable insight into how the platform is used. You can access it by navigating to System Diagnostics > Stats > Slow Queries.

The instance uses a concept of total execution time. This is calculated by adding together all the execution times of similar individual transactions. Two transactions are considered similar if their SQL queries are the same, except for the values of the WHERE clause.

Note

As a very simple example, these queries are considered similar since only the value of the WHERE clause changes:

SELECT * FROM task WHERE state = 5; 
SELECT * FROM task WHERE state = 3; 

Note

In contrast, the following queries are not similar since they select different information and...

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