Enhancements for mobile

In this section, you will get a brief overview of the mobile enhancements in Microsoft Dynamics CRM 2016. Microsoft Dynamics CRM 2016 enhances the capability of the sales and service teams at any time by providing enhancements in its mobility features. It provides support for mobility applications across a range of devices, including tablets and phones, and also supports multiple platforms. A few mobile enhancements that we will go through in this book are as follows:

• Mobile and tablet enhancements available with Microsoft Dynamics CRM 2016
• Supported platforms and browsers for mobile and tablet apps
• How to install Microsoft Dynamics CRM 2016 phone app
• How to preview form customization changes in the phone and tablet look-and- feel
• New visual controls available with Microsoft Dynamics CRM 2016
• How to configure calendar and pen control on an Opportunity entity
• Supported languages for Microsoft Dynamics CRM 2016 phone and tablet app

Entity forms for mobile and tablet

Dynamics CRM provides the functionality to configure and preview the forms for mobile and tablet. You can just enable mobile and tablet for an entity and configure it. 

The Microsoft Dynamics CRM app for Android

There are new features in the Dynamics CRM app for Android. The Android app provides a feature to store records even in the offline mode and to synchronize them into Dynamics CRM whenever network is available.

Visual controls

Microsoft Dynamics CRM 2016 introduces controls for mobile and tablet applications, which help the users to enter and use CRM apps faster. These controls are designed considering a touch-friendly environment provided by modern smart phones and tablets.

The main advantage of these visual controls is they are very user-friendly and it makes operating easier while using on phones or tablets.