IT operational best practices overview
Just looking at the technology stack reported by SD Times in 2017, from Atlassian {https://packt-debp.link/sV36qr} in Figure 11.1 {https://packt-debp.link/TdzvqG}, you can see that the number of products associated with the DevOps cycle is daunting:
Figure 11.1 – Atlassian Stack
What you will need is a documented operational manifesto driven by best practices that will help make tool selection and process definition for your ecosystem possible. For this manifesto, you will not want to begin from a green field. So, let’s begin with the Information Technology Infrastructure Library (ITIL).
From other chapters, you will recall that we mentioned the need for ITIL when building out your Information Technology Service Management (ITSM) process framework. The following quote from Gene Kim will underline this need:
