Defining QA

Peter Drucker, a renowned management author, defined quality in a way that I identify with. To Drucker, the quality of a product is the sum of all its qualities. But quality is also a way to identify how well a product is accepted by its consumers. A high-quality product is one where there is little or no friction. Users of the product can apply it to the problems they want to fix without having to adapt themselves. The better users engage with your API product, the higher the chances of success will be. That’s one of the reasons why QA is crucial to achieving your business objectives. Let’s look at the three main criteria that QA measures.

To begin with, QA measures a set of standards that the industry where you’re operating considers fundamental. So, for example, if you’re building a payments-related API, you’re operating in the payments service industry. In the European Union, one of the payments industry standards that your API...