Open communication channels
Provide direct and accessible communication channels, such as dedicated e-mail addresses. Make sure people can communicate easily and safely, and provide guidance on how they should report responsibly. The following points detail how open communication channels may be achieved:
- Clear contact addresses: Provide clear and direct contact addresses for you to send vulnerability reports to the teams that receive your findings. Set up specific e-mails to simplify the process.
- Continuous availability: Ensure that communication channels are available on an ongoing basis.
- Secure communication: This ensures that communication is secure and private. Use encrypted connections and secure communication methods to protect sensitive information exchanged during the reporting process.
- Bidirectional communication channel: Establish a two-way communication channel. Managers receiving replenishments should be able to ask questions and receive clarification...
