Tip No. 1 – Always be polite and courteous

Showing professionalism represents one of the most crucial aspects of this journey. It is essential to recognize that there are real people behind the screen. Make sure you are always considerate of triagers, program staff, support teams, and everyone you interact with. I understand that sometimes there is a lot of frustration. I have faced similar situations myself, including reports that were not remunerated as I had hoped. For example, on one occasion, my enthusiasm and desire to deliver a report made me full of anxiety; this blinded me. The member of staff who received my report told me that it was not well explained; that is, the bug I found was not well understood. After talking to him and relaxing, I knew that he was right. However, it is important to understand that expressing negative criticism on the internet is not a good practice.