Troubleshooting XenMobile^® and NetScaler integration

Now that we know what the flow looks like for a XenMobile application when connecting via NetScaler, let's look at some troubleshooting suggestions. Both XenMobile and NetScaler provide some excellent tools to support this integration.

Using the wizard for configuration

XenMobile can be complex to configure manually. There are many components and operating systems (IOS, Android, Windows) each with their own characteristics, which means a lot of policies. Citrix has made this job a lot simpler by providing a wizard in NetScaler Gateway to help create these policies with just a few clicks. If you see issues during your deployment, I would highly recommend redoing the configuration using the wizard. This is available in the Integrate with Citrix Products section of the GUI:

Using the connectivity checks

Between the client devices, NetScaler, the XenMobile server, and the backend infrastructure, there are a lot of connectivity points that need...