Understanding the CPQ implementation strategy

In the previous chapters, we saw that Salesforce CPQ can dramatically improve the quote-to-cash process. Proper implementation is the key to success. Unlike Sales Cloud or Service Cloud, CPQ, across the platform, impacts several business stakeholders. As CPQ involves changing product configurations, pricing, contracting, order management, and much more, it involves different groups from your organization, such as product engineering, finance, sales, sales operations, and legal. Communication is important for a successful project implementation. In addition, not engaging the right people in a project is one of the biggest failures. Identifying key internal resources and building an implementation team consisting of management, business Subject Matter Experts (SMEs), and technical SMEs becomes crucial for successful implementations.

CPQ is a managed package; once installed, it's going to be embedded into the standard Salesforce...