Defining a User Journey Diagram
In this section, you will learn about how the steps in a UX journey are represented in a user journey diagram. You will learn the syntax of defining a step using Mermaid code, and you will learn how to add a satisfaction score to a step.
User journey diagrams are extremely useful for business analysts, UX designers, and product owners, to illustrate the user's experience and their satisfaction level over a series of steps/tasks during the fulfillment of a user's story or goals. One big advantage of using Mermaid to create user journey diagrams, for you as an author, is that you do not have to worry about the positioning of individual steps or the score indicator while rendering a diagram—Mermaid takes care of it. You just need to define the steps in a pre-defined syntax, and Mermaid will render a nice-looking diagram for you based on your input.
Now, let's first understand what a user journey diagram looks like, and in the...