Summary

In this chapter, you have become familiar with some of the most common issues faced in the continuous improvement phase of Salesforce programs. If you face one or more of the issues mentioned in your own Salesforce program, you now know how to mitigate or prevent them from arising altogether.

You have also assessed the state of your Salesforce program by going through the phase checklists so that you know where to focus your efforts to improve.

With your Salesforce program and platform evolving, I leave you with a final note:

We all face challenges, risks, and issues in our work and personal lives. It’s how we deal with them that shapes us and our organizations.

I wrote this book because I wanted to share what I’ve learned while helping organizations implement Salesforce and get the most out of their investments. My purpose was to offer insights into what I’ve seen work and not work, so that you could learn from them, and get the most out of...