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Salesforce CRM : The Definitive Admin Handbook - Third Edition

You're reading from   Salesforce CRM : The Definitive Admin Handbook - Third Edition Successfully administer Salesforce CRM and Salesforce mobile implementations with best practices and real-world scenarios

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Product type Paperback
Published in Jan 2015
Publisher Packt
ISBN-13 9781784397562
Length 480 pages
Edition 3rd Edition
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Authors (2):
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Paul Goodey GP Paul Goodey GP
Author Profile Icon Paul Goodey GP
Paul Goodey GP
Paul Goodey Paul Goodey
Author Profile Icon Paul Goodey
Paul Goodey
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Toc

Table of Contents (12) Chapters Close

Preface 1. Organization Administration 2. User Management in Salesforce CRM FREE CHAPTER 3. Configuration in Salesforce CRM 4. Data Management 5. Data Analytics with Reports and Dashboards 6. Implementing Business Processes in Salesforce CRM 7. Salesforce CRM Functions 8. Extending Salesforce CRM 9. Best Practices for Enhancing Productivity 10. Mobile Administration Index

Advanced formula


The basic formula feature is quite restricted and you will most likely seek to create more complicated formulas that can be performed by selecting the Advanced Formula tab.

Within this tab, click on Insert Field, choose a field, and then click on Insert.

You can now include merge fields along with advanced operators as well as functions, which are prebuilt Salesforce CRM formulas that you can invoke and pass your input values to.

Tip

Function description and example usage

Select a function and click on Help to view a description and examples of formulas using that function.

The following are the steps to create a new custom field:

  1. Click on Check Syntax to check your formula for errors.

  2. Enter a description of the formula in the Description box.

  3. If your formula references any number, currencies, or percent fields, choose an option to handle blank fields. To give any blank fields a zero value, choose Treat blank fields as zeros. To leave these fields blank, choose Treat blank fields...

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