Before jumping into monitoring and auditing, we're going to look at a Salesforce CRM feature that has been delivered to ease your daily life as an administrator, concentrating on important tasks such as designing data-sharing policies or implementing business processes rather than unlocking users or creating new ones. If you are a good administrator, then you are good at multitasking, but this skill is not enough when dealing with user-crowded organizations or poorly trained users.
By delegating some administrative powers, we are granting users the ability to handle other users and other administrative tasks. This is especially useful when dealing with organizations with complex role hierarchies or organizations that are distributed worldwide, where it is hard for you to quickly answer user needs from the other side of the world (we are great administrators...
