Time for action - creating messages
Here is how.
1. Click on the Orders tab. We have two sub-tabs that mention messages. The first tab, Customer messages, is where PrestaShop stores up all of the sent and received messages. We are creating messages and want the Order Messages sub-tab. Click on it now and then click on the Add new button.
2. We are presented with a nice, simple form asking for the name of our message and the actual message itself. I suggest creating a message called 'Dispatch notification'. Type a brief and friendly message informing the customer that their product has been dispatched. You might like to create multiple versions of this message, perhaps for orders with different delivery methods, or times, or some other reason specific to your business.
3. Save the message and then create as many messages as you think you will need. You can, of course, come back at any time to create a new message for a situation you didn't anticipate. Messages that you might like to create...