Introduction
Oracle Order Management is used to capture and fulfill orders from different sources. These include entering orders manually, importing orders from XML Gateway, CRM, online orders through EDI, Oracle iStore, and Oracle Quoting. Fulfillment of the order can be through making, buying, or selling through stock in inventory. Oracle Order Management uses workflow, which can be customized to drive the process.
The following diagram summarizes a typical Order Management process:
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1. The Customer enters the order from an external source. An order entry clerk can also enter the order.
2. The order is imported into Order Management and checked for validity.
3. The order is accepted, after it is checked.
4. The Items on the lines are validated in inventory and a price is calculated for the line.
5. The availability of the Items are checked and may be reserved, purchased, or manufactured.
6. The order is booked ready to be picked and shipped to the Customer.
7. The Items are picked, packed, and...
