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Oracle CX Cloud Suite

You're reading from   Oracle CX Cloud Suite Deliver a seamless and personalized customer experience with the Oracle CX Suite

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Product type Paperback
Published in Mar 2019
Publisher Packt
ISBN-13 9781788834933
Length 254 pages
Edition 1st Edition
Concepts
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Author (1):
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Kresimir Juric Kresimir Juric
Author Profile Icon Kresimir Juric
Kresimir Juric
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Table of Contents (14) Chapters Close

Preface Section 1: Brave New World FREE CHAPTER
The King Is Dead, Long Live the King Overview of Products CX Solution Architecture Section 2: Service Provisioning and Basic Settings
As-Is and To-Be Analysis Adopting a Strategy - Organizational Changes Organizing and Conducting an Implementation Project Section 3: Getting the Oracle CX Suite to Work as One - Advanced Settings
Scenarios and Deployments Section 4: Use Case
Case Study - Oracle CX Cloud Other Books You May Enjoy

The rise of apps

The growth and development of technology and the global availability of the internet has brought great and rapid changes, both in the availability of information and in the way it is processed. Users now have access to real-time data. And they want to have access to information when they need it and without additional processing time.

Therefore, an effective modernized system must necessarily be adopted by the end users—but in what way?

Mobile applications or apps have become an integral part of end devices and sensors as they allow users to access complete and varied data. As users interact with the app, the data that is collected helps with the analysis and improvement of the user experience. The General Data Protection Regulation (GDPR) in this respect includes the protection of sensitive and private user data and the data that users agree to share,...

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