Adding a task to the incident form
Tasks are different type of action that you can perform on an object from the Service Manager console. Some tasks are essential for SCSM to work, such as the Create and Edit tasks, while other tasks are used to facilitate the troubleshooting process. A good example of this is the Ping Related Computer or Remote Desktop tasks that are available when working with incidents.
Getting ready
Make sure that SCSM is up and running and that you have sufficient privileges to create a new task.
How to do it...
In this example, we will create a custom task for executing an nslookup on a computer related to an incident:
Start the Service Manager console and go to the Library workspace.
Select Tasks in the navigation pane.
If you have created any tasks previously, these tasks should now be displayed, otherwise you should get the No items found message. To create a new task, click on the Create Task console task.
The Create Task wizard should now launch. In the Before You Begin...
