Adding Configuration Items manually in System Center 2012 Service Manager to support a compliance program

If an object you need in the compliance program (for example, CI) isn't available in one of the source systems (Active Directory, System Center 2012 Configuration Manager, or System Center 2012 Operations Manager), you can add CIs manually in System Center 2012 Service Manager. This recipe will explain how to add a user manually. The same process can also be used to add a computer as a CI.

Getting ready

In Chapter 6, Planning a Compliance Program in Microsoft System Center 2012, we planned and defined the responsibilities for the compliance program. It could be the case that a responsible person doesn't exist in the Active Directory, for instance, an external person without an account in AD. Thus, a responsible and defined person should be documented and added manually in SCSM 2012.

We have to verify that the user we need for our compliance program in SCSM 2012 does not already exist. Perform...