Many-to-many relationships in ServiceNow

Many-to-many (M2M) relationships are similar to one-to-many relationships, except that they aren't usually dependent on just a foreign key column in a child table. Instead, many-to-many relationships in ServiceNow usually rely on an entire intermediary table called an M2M table. This table commonly has a PK (Sys ID) of its own for each record (of course), and otherwise primarily consists (other than the default System fields, like Updated and Created by) of two FK columns (reference fields).

As it happens, we've already seen one example of a many-to-many table: the Lou's Shoes Order table we defined earlier! This table creates a many-to-many relationship between the Customer and Item tables. This structure makes sense, because any one customer might order multiple different items, and any one item might be purchased by multiple different customers.

Luckily, in ServiceNow, there is an easy and pre-defined way to create M2M tables. Follow...