Exploring customer service calls
Based on past experience, in a typical churn scenario, customers who churn would typically make more calls to the customer service centers compared to those who don't churn. Calls to customer service center imply a problem faced by the customer, and multiple calls to the customer service center indicate a persistent unresolved problem.
We've used Plotly to build a scatter plot for calls made to customer services. Plotly, also known by its URL, Plot.ly
, is an online analytics and data visualization tool providing online graphing, analytic, and statistics tools for individuals and collaboration, as well as scientific graphing libraries for Python (https://en.wikipedia.org/wiki/Python_(programming_language), R (https://en.wikipedia.org/wiki/R_(programming_language)), MATLAB (https://en.wikipedia.org/wiki/MATLAB), Perl (https://en.wikipedia.org/wiki/Perl), Julia (https://en.wikipedia.org/wiki/Julia_(programming_language)), Arduino (https://en.wikipedia...