Summary

In this chapter, we discussed the key first step in any intelligent automation project, which is to understand the business problem.

We reviewed the value of a shared language and introduced the Business Process Model and Notation (BPMN) to facilitate communication between the business and the automation developers. We looked at process discovery workshops as a technique for discovering process models by involving the subject matter experts who work with and perform the process as part of their daily duties. For those instances where the process was not known to the line of business and was instead hidden away in existing implementations, we looked at Process Mining as a technique for discovering processes by analyzing system logs. Finally, we looked at approaches for identifying activities that are not yet automated or are partially automated, and which would result in cost or time savings if they were automated.

With that, you have identified what you would like to...