Chapter 11: Planning for Teams Phone
In addition to the core Microsoft Teams features such as instant messaging, webinars, meetings, and rich document collaboration, Microsoft Teams also features a complete cloud-based telephony platform. Microsoft Teams' Phone System can replace most (or all) of an organization's telephony needs, from basic public switched telephone network (PSTN) calling to complex auto attendants or phone trees.
In this chapter, we're going to explore the terminology and concepts necessary to understand how Microsoft Teams' Phone System works, covering the following topics:
- Terminology and concepts
- Selecting an architecture
- Planning network requirements
- Planning Teams settings and features
This foundational information will be important as you move into Chapter 12, Deploying Teams Phone.
Let's dive in!
