Chapter 22

PopcornFlow by Claudio Perrone

Inertia is your enemy.

– Claudio Perrone

We have seen that the teams and the organizations we work in are Sociotechnical Systems that naturally tend to inertia. Let's read the quote from John Gall again and try to understand it better. "In order to remain unchanged, the system must change. Specifically, the changes that must occur are changes in the patterns of changes (or strategies) previously employed to prevent drastic internal change."

What John says here is that inertia it is not absolute. The system actually has changing patterns, but they are naturally, and mostly unconsciously, used to prevent drastic internal change. They are often just effects of decisions taken without the goal of changing.

The concept of PopcornFlow, created by Claudio Perrone exploits these changing patterns, essentially making the collective consciousness of the system aware of them through visualization. This...