The key to building a customer-focused organization is effective customer service. With every touchpoint, there are opportunities to increase operational efficiency and productivity, improve customer satisfaction, and build customer loyalty. High-performing service teams are 1.6 times more likely to use analytics to improve service. However, there are many pain points to getting started: there’s a wealth of data available coming from a variety of tools, traditional governance models prevent users from accessing data, and on top of everything it can be hard to find insights in complex data. The result is that customer service teams lack direction on how to improve and make their customers happy.
Every department in an organization should be able to understand their data—and customer service organizations are no exception—which is why we’re excited to add the Service Overview and the Case Tracking dashboards to our collection of starters. These two Dashboard Starters are specifically made for the Salesforce Service Cloud and are a great launching pad for anyone introducing analytics to their service organization. Salesforce puts customer experience at the center of every conversation, and now, you can use the power of Tableau’s new Dashboard Starters to discover insights and make data-driven decisions in your service organization.
