Preface

Microsoft Forms and Dynamics 365 Customer Voice enable organizations to collect and analyze feedback from employees and customers, helping developers to integrate customer and employee feedback, as well as business users who need to collect feedback to be able to develop customer-centric solutions. This book takes a hands-on approach to leverage Microsoft Forms and Dynamics 365 Customer Voice capabilities for common feedback scenarios and shows you best practices and tips and tricks that will have your solution up and running in no time.

You will begin by exploring common scenarios where organizations collect feedback from employees and customers and implement end-to-end solutions with Microsoft Forms and Dynamics 365 Customer Voice. Next, you'll discover how to create surveys and get to grips with different configuration options commonly used for each scenario. Throughout the book, you'll also find sample questions, along with step-by-step instructions for integrating the survey with related technology such as Microsoft Teams, Power Automate, and Power BI, for an end-to-end scenario.

By the end of this book, you'll be able to build and deploy your complete solution using Microsoft Forms and Dynamics 365 Customer Voice to your customers and employees, thus allowing you to listen to them, interpret their feedback, take timely follow-up action, and monitor results.