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Voicebot and Chatbot Design

You're reading from Voicebot and Chatbot Design Flexible conversational interfaces with Amazon Alexa, Google Home, and Facebook Messenger

Product type Paperback

Published in Sep 2018

Publisher Packt

ISBN-13 9781789139624

Length 296 pages

Edition 1st Edition

Languages

JavaScript

Concepts

Design

Author (1):

Rachel Batish

View More author details

Table of Contents (14) Chapters

Preface

1. Conversational UI is our Future

2. How Not to Build Your Next Chat and Voicebots FREE CHAPTER

3. Building a Killer Conversational App

4. Designing for Amazon Alexa and Google Home

5. Designing a Facebook Messenger Chatbot

6. Contextual Design – Can We Make a Bot Feel More Human?

7. Building Personalities – Your Bot Can Be a Better Human

8. A View into Vertical-Specific Bots – Financial Institutions

9. Travel and E-Commerce Bots – Use Cases and Implementation

10. Conversational Design Project – A Step-By-Step Guide

11. Summary

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Index

The FB Messenger stack

In Chapter 1, Conversational UI is our Future, we outlined the building blocks of conversational applications, focusing on speech recognition for voicebots, which is less relevant in the FB Messenger use case, and the need for a strong NLU component to understand the user's intent. The NLU, as we defined, fulfills the task of reading comprehension. The computer reads the text and then tries to grasp the user's intent behind it.

To accomplish this capability, in 2015, FB acquired Wit.ai, which is a speech recognition and natural language processing service. While originally, the goal was to take advantage of the voice recognition capabilities and voice interface APIs of Wit.ai, it ended up becoming the NLU engine of FB Messenger, improving the understanding level of bots within the Messenger platform.

Building a FB Messenger bot using Wit.ai

For this example, we will provide the user with a way to order this book. This is very similar to the process we followed on the...

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Authors (1)

Rachel Batish

Rachel Batish

Rachel Batish is the co-founder and CRO of Conversation.one, the build-once deploy-everywhere platform for conversational apps, which leverages machine learning to maximize the interaction between people and devices. Rachel is responsible for the company's sales and marketing strategies, and is actively involved in the product's roadmap and in the growing voice community. Prior to founding Conversation.one, Rachel founded Zuznow, an AI platform for building mobile apps, and led the company from $0 to $1 M in revenue. Rachel has a BA in political science and an MA in international relations.

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