Part 1 – Pursuit of Value

ServiceNow implementations, as with most worthwhile endeavors, are costly and difficult; if not for the substantial value they unlock, few companies would undertake them. This section discusses the strategy and tactics of using your ServiceNow implementation as a tool to drive business value.

This part of the book comprises the following chapters:

• Chapter 1, Understanding the Value of ServiceNow
• Chapter 2, Recognizing and Avoiding Value Traps
• Chapter 3, Capturing Value from Your Implementation
• Chapter 4, Planning an Implementation Program for Success