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ServiceNow Cookbook

You're reading from ServiceNow Cookbook Acquire key capabilities for the ServiceNow platform

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781785880520

Length 376 pages

Edition 1st Edition

Tools

ServiceNow

Concepts

IT Service Management

Authors (2):

Dustin Turner

Ashish Rudra Srivastava

View More author details

Table of Contents (8) Chapters

Preface

1. Getting Started with Service-Now FREE CHAPTER

2. Performing Core Configuration and Management Tasks

3. Building Data-Driven Application

4. Configuring Alerts and Notifications

5. Building and Configuring Reports

6. Creating and Configuring Workflow Activities

7. Auditing and Diagnosing Service-Now

Chapter 6. Creating and Configuring Workflow Activities

In this chapter, we will cover the following recipes:

Understanding the Service-Now workflow
Attaching a workflow with the service catalog
Attaching workflows with current/new modules
Workflow troubleshooting
Setting up an approval activity
Working with condition activities
Working with task activities
Working with workflow utilities
Setting up e-mail notifications from workflows
How to configure a timer in workflows
Understanding the approval engine

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Authors (2)

Turner

Turner

Contacted on 06/10/2015

See other products by Turner

Ashish Rudra Srivastava

Ashish Rudra Srivastava

Ashish Rudra Srivastava is an ITIL and ServiceNow Certified Professional who has assisted multiple global organizations in ITSM, CRM, BPM, and Infrastructure management implementations and solution delivery. He works as a ServiceNow consultant, developer, and trainer and has trained numerous industry professionals in ITSM tools such as ServiceNow, BMC Remedy, and JIRA in the administration, development, and implementation arenas. He is a strategic partner to clients in the insurance and banking domains.

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