Creating service requests from the Service-Now portal

As a beginner, you can co-relate the service requests with a web-based form like a movie booking, an exam form and so on, in which you need to enter your details only but depends on required information Service-Now form may be simple or complex. In this recipe, you will learn about the service requests of Service-Now. For better understanding let’s take a better example so if you want a laptop from your organization then on the service request form you might have to choose screen size, ram, hard drive and so on or many organization categories then laptop in the executive laptop, standard laptop, high configuration laptop.

Getting ready

To step through this recipe, you need an active Service-Now instance and valid credentials.

How to do it...

1. Open any standard web browser.
2. Type the Service-Now instance web address (https://{instance_name}.service-now.com) provided by your organization in the address bar, now enter your credentials in respective fields.
3. After login, you will be redirected to the Service-Now frontend/portal. Once you are on the main portal then in the Order Things section, click on the Hardware button:
   

   Service-Now Portal Menu Block

4. After clicking on the Hardware button, you will be redirected to the catalog page where you can see all available catalogs. Now  select Sales LaptopAccess form the options, after that you will be redirected to the following screen:
   

   Catalog item request form

5. In the catalog item Sales LaptopAccess request form, enter your name, describe your request, and click on Order Now. You will now be redirected to the following screen where you can view your request number, delivery date, stage, and price:
   

   Catalog item request order status

There's more…

Out of the box, Service-Now provides Service Catalog Application to support catalog itemandunder the application, Maintain Item module is available for viewing existing catalog item (Sales Laptop) or creating new catalog item.

Service-Now portal/end user view may be classified in many ways according to organization’s business and it is important to note that here may be many catalog items for serving different purpose like for facilities, legal, IT, procurement, marketing and so on.