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Salesforce B2C Solution Architect's Handbook

You're reading from   Salesforce B2C Solution Architect's Handbook Leverage Salesforce to create scalable and cohesive business-to-consumer experiences

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Product type Paperback
Published in May 2024
Publisher Packt
ISBN-13 9781804619902
Length 464 pages
Edition 2nd Edition
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Authors (2):
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Melissa Murphy Melissa Murphy
Author Profile Icon Melissa Murphy
Melissa Murphy
Mike King Mike King
Author Profile Icon Mike King
Mike King
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Toc

Table of Contents (22) Chapters Close

Preface 1. Part 1:Customer 360 Component Products
2. Chapter 1: De-Mystifying Salesforce FREE CHAPTER 3. Chapter 2: Supporting Your Customers with Service Cloud 4. Chapter 3: Direct-to-Consumer Selling with B2C Commerce 5. Chapter 4: Engaging Customers with Marketing Cloud 6. Chapter 5: Know Your Customer with Data Cloud (DC) 7. Chapter 6: Salesforce Ecosystem – Building a Complete Solution 8. Part 2: Architecture of Customer 360 Solutions
9. Chapter 7: Role of a Solution Architect 10. Chapter 8: Integration Architecture Options 11. Chapter 9: Creating a 360° View of the Customer 12. Chapter 10: Customizing for Common Business Needs 13. Chapter 11: Enterprise Integration Strategies 14. Part 3: Salesforce Certified B2C Solution Architect
15. Chapter 12: Exam Preparation Tools and Techniques 16. Chapter 13: Prerequisite Certifications 17. Chapter 14: Commerce and Integration 18. Chapter 15: Certification Scenarios 19. Assessments 20. Index 21. Other Books You May Enjoy

Monitoring the solution

Each component product in a B2C solution architecture provides dedicated tools for monitoring performance, integrations, errors, and other aspects of the implementation.

In the Lightning Platform, there are dedicated tools such as the Setup Audit Trail, Apex Exception Emails, API Usage Notifications, and Lightning Usage App reports that you can use to monitor your solution. In B2C Commerce, there are dedicated log files for a variety of use cases, including error handling, integration monitoring, and platform usage concerns. You can also configure B2C Commerce to automatically notify an email address for job failures, quota violations, and replication issues. Marketing Cloud Engagement provides Alert Manager, which can be configured to alert users to errors or critical events in your marketing automation.

Important note

This is not intended to be an exhaustive list of monitoring and alert capabilities for all products. Please refer to product-specific...

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