Chapter 6. Modeling Service Metrics

Modeling business services and the associated IT infrastructure as monitorable entities are a key precursor to management of data center services. In previous chapters, we looked at some of the modeling concepts in OEM Grid Control such as group targets, system targets, and service that can be used to bridge the gap between the business and the IT operations. Specifically in the previous two chapters, we covered the various paradigms that model business services in an enterprise as service targets in OEM Grid Control using active and passive monitoring. We saw in detail the various steps involved in modeling, monitoring, and managing service targets based on system targets as well as service tests and beacons.

Moving on, this chapter will showcase the capabilities of OEM Grid Control for measuring key performance indicators using metrics. In this chapter, we will leverage on these service-modeling features and expand on modeling metrics for service targets...