Creating Support Groups for Service Requests
Using different Support Groups for Service Requests offers the opportunity for detailed and filtered reporting as well as the routing of Service Requests. The Service Request Support Groups can also be used to create different views to filter Service Requests in the SCSM 2016 console.
This recipe will show how to create the Service Request Support Groups in SCSM 2016.
Getting ready
To create Service Request Support Groups, open the SCSM 2016 console and navigate to Library | Lists. In the filter field, type Service Request Support Group and the list we need will be shown.
How to do it...
The following steps will show you how to create Support Groups for Service Requests:
- Double-click on the list named Service Request Support Group.
- Click on the Add Item button, as shown in the following screenshot:
- Choose a management pack to store the modification. Best practices and how to work with management packs are explained in the Creating Management Packs...
