Business view

Dynamics 365 is converting its offering into a set of modularized components that can be deployed to a base platform. Currently this includes Sales, Customer Service, Project Service Automation (PSA), and Field Services (FS) modules that can be purchased separately. Over time, even the core customer module could potentially be offered as a separate component.

The following diagram highlights some of the out-of-the-box Dynamics 365 Business capabilities, as well as some of the available extensions:

Customer management

Customer management is one of the core components catered for by Dynamics 365. The customer management module was even core to the first Microsoft CRM release; it represents the C in CRM. This screenshot highlights the Sales module navigation...