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Mastering Salesforce Experience Cloud

You're reading from   Mastering Salesforce Experience Cloud Strategies for creating powerful customer interactions

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Product type Paperback
Published in Oct 2024
Publisher Packt
ISBN-13 9781835466346
Length 328 pages
Edition 1st Edition
Tools
Concepts
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Toc

Table of Contents (22) Chapters Close

Preface 1. Part 1:Curating a Digital Experience Strategy FREE CHAPTER
2. Chapter 1: Defining Your Digital Experience Strategy 3. Chapter 2: Translating Your Audience and Interactions into Meaningful Technology Features 4. Chapter 3: Technology Component Identification – Which Parts of Experience Cloud Do I Need? 5. Part 2: Infrastructure Setup to Support and Customize Design Strategy
6. Chapter 4: Curating Data Models 7. Chapter 5: Understanding Experience Cloud Templates 8. Chapter 6: When to Use Aura Components, Lightning Web Components, and Lightning Runtime Components 9. Part 3: Human-Centric Development
10. Chapter 7: Leveraging Screen Flows versus Apex 11. Chapter 8: Understanding Inputs – Emails, Chats, and Text Messages 12. Chapter 9: Marketing Automation Setup 13. Chapter 10: Leveraging Case Management and Knowledge Bases 14. Part 4: Site Launch
15. Chapter 11: Security – Authentication, Data Sharing, and Encryption 16. Chapter 12: Monitoring Your Site – Salesforce Native Reporting 17. Chapter 13: Site Launch, Maintenance, and Moderation 18. Part 5: Certifications
19. Chapter 14: Best Practices and Certification Test Preparation 20. Index 21. Other Books You May Enjoy

Index

As this ebook edition doesn't have fixed pagination, the page numbers below are hyperlinked for reference only, based on the printed edition of this book.

A

Account Role Optimization (ARO) 258

administration

best practices 277

Adobe Analytics 244

adoption and analytics

best practices 282

agreement management 36

Aloha 83, 90, 91

analytics 258, 259

Analytics/Data BI tools 65

Apex 118, 128

benefits 129

features 129

API Middleware and Proxies 65

AppExchange 52, 173

Artificial Intelligence (AI) 60, 240

assets 43

Aura 88

components 97, 98

considerations 99, 100

features 98, 99

Aura to Lightning transition 104

considerations 106, 107

criteria 105, 106

preparation 106, 107

Autolaunched Flows 126

auto-response workflow 34

B

branding

best practices 291

Build Your Own (Aura) template 82, 88-90

Build Your Own (LWR) template 82, 88-90

Business Controlled Dynamic...

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