To get the most out of this book

To get the most out of this book, readers should have a few prerequisite skills or a certain level of knowledge in the following:

Basic knowledge of how business works (income = revenue - expenses, for example)

Basic knowledge of the organizational structure and the interrelationships of various organizations (Sales, Marketing, Services, etc.) of typical B2B companies that Customer Success teams rely on

Basic knowledge of the Customer Success business function (purpose, goals, relationship to a company’s other organizations)

Experience in customer-facing roles in B2B environments