Chapter 6: Transforming the Public Sector

In Chapter 5, Transforming One Industry at a Time, we learned about the outcomes of industrial digital transformation in the chemical and semiconductor manufacturing sector. We saw how the supply chain is being transformed and how buildings and facilities are becoming smarter. Finally, we saw how industrial worker safety and productivity are being transformed. In this chapter, we will build on the introduction to public sector digital transformation in earlier chapters. We will learn how the public sector differs from the private sector and how those differences present additional challenges to digital transformation efforts. We will also review examples of digital transformation across the public sector, at the state, local, and federal level, as well as in education in the US and globally. Finally, we will learn about the challenges of scaling government transformation across organizations and around the globe. In a nutshell, we will learn...