While Microsoft used to market Dynamics CRM as a rapid development platform under the xRM term and is encouraging partners to extend it to cover various aspects of businesses, by default, the product included three major modules. They were Sales, Service, and Marketing.
At the time of this writing, the platform is sold under the umbrella name of Dynamics 365. It offers various modules that can be purchased separately or packaged under the Customer Engagement Plan license. This plan includes the following functional modules:
- Dynamics 365 for Sales
- Dynamics 365 for Customer Service
- Dynamics 365 for Project Service Automation
- Dynamics 365 for Field Service
- Dynamics 365 for Marketing
The platform has greatly evolved over the years and is currently one of the top players in the market. With this evolution, all the standard modules have been enhanced, and new functionalities have been added. Currently, each one of the modules can function either independently or in...
