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Fundamentals of CRM with Dynamics 365 and Power Platform

You're reading from   Fundamentals of CRM with Dynamics 365 and Power Platform Enhance your customer relationship management by extending Dynamics 365 using a no-code approach

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Product type Paperback
Published in Oct 2020
Publisher Packt
ISBN-13 9781789950243
Length 644 pages
Edition 1st Edition
Concepts
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Author (1):
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Nicolae Tarla Nicolae Tarla
Author Profile Icon Nicolae Tarla
Nicolae Tarla
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Table of Contents (20) Chapters Close

Preface 1. Section 1 - Platform Structure and Extensibility Capabilities
2. Getting Started with Dynamics 365 FREE CHAPTER 3. Dynamics 365 Platform Structure 4. Section 2 - Default Modules Available with the Platform
5. Dynamics 365 Sales Application 6. Dynamics 365 Customer Service 7. Dynamics 365 Field Service 8. Dynamics 365 Project Service Automation 9. Dynamics 365 Marketing 10. Section 3 - Customization, Configuration, and Extensibility
11. Dynamics 365 Customer Engagement and Power Platform 12. Customizing Dynamics 365 13. Building Better Business Functionality 14. Section 4 - Integrations
15. Out-of-the-Box Integration Capabilities 16. Custom Integration Capabilities 17. Section 5 - Administration
18. Core Administration Concepts 19. Other Books You May Enjoy

Learning about document templates

Document templates is a feature that was added to the platform a few versions back. As seen previously, we can use templates for Excel files. We can also create templates for Word documents. These templates can be created outside of the system and uploaded or generated while working in Dynamics 365.

You use document templates to arrange and present data in a printable format as needed. For example, you can have a Word template that allows you to print a formatted invoice so that you can send it to a customer.

From any ribbon option where we are presented with the Templates menu, we can trigger the template creation process by navigating to View All My Templates, as shown in the following screenshot:

This presents you with a view of all available templates. You can create a new template by selecting the New option on the ribbon. You have a choice between Excel or Word templates. Selecting one option triggers an overlay window where you can select the...

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