Chapter 12: Power Virtual Agents Administration
Previous chapters presented some of the most common best practices when designing, implementing, and managing Power Virtual Agents.
In this final chapter of this book, we want to tackle the administration aspects of Power Virtual Agents. We will look at basic management principles, as well as monitoring and collecting data about usage and possible improvements we can make to our existing agents' logic and functionality. It is important to monitor, observe, and improve our virtual agents in order to provide better services to our customers. We will be reviewing the following aspects:
- Managing Power Virtual Agents
- Enabling and disabling Power Virtual Agents
- Modifying Power Virtual Agents
- Monitoring the success of Power Virtual Agents
- Troubleshooting issues
Along with the previous two chapters, we should gain a solid foundation on the process of designing, monitoring, and enhancing the functionality...
