Building your first Looker Studio report – creating the data source
As you learn about Looker Studio and explore its various capabilities, you will build a simple report in Looker Studio in an incremental manner. You will do this in this chapter to Chapter 6, Looker Studio Built-in Charts. You will work with the call center dataset of a fictional company that provides meal subscription services to customers in the United States.
The objective of this report is to visualize customer call trends and patterns concerning key factors such as call topics, customer attributes, and so on and also to monitor performance metrics such as Call Abandonment Rate and Average Speed of Answer. The dataset contains 6 months of customer call details from January to June 2022.
As the first step, you must create a reusable data source. The dataset is a CSV file that can be accessed at https://github.com/PacktPublishing/Data-Storytelling-with-Google-Data-Studio/blob/master/Call%20Center%20Data...
